Managed Service Offering

24x7 Secure Operations & Continous Proactive Monitoring

QMSQC Managed Services team provides a fully secured outsourced application management service for your business-critical LIMS solution. Our senior engineers and architects provide continuous monitoring, upgrading, and maintaining of your organization’s QMSQC instance and cloud IT environment utilizing our decades of IT experience allowing you to focus on your core business and not solving IT problems.

This Software as a Service (SaaS) can be hosted locally on your network infrastructure or any of the commercial cloud offerings such as AWS or Azure.  The entire application deployment, administration and optimization is managed with confidence and ease.

Benefits and Results

Our IT administrators carefully evaluate and monitor your systems and services to deliver optimal performance to meet or exceed your service level agreement (SLA) objectives. Our team is dedicated to keeping our client’s IT systems and networks secure and operating effectively and efficiently. Our expertise in IT O&M delivers the following benefits to our clients:

• Secure and proactive system and security monitoring.
• Reliable and time and cost-efficient help desk support
• Immediate accessibility to new software functionality through rapid technology insertion
• Resolution to complex issues with minimal to no disruption of operations, service delivery, or functionality

In support of IT operations and maintenance, we offer the following services for our clients:

•          Help Desk support
•          Tier 1, 2, 3, & 4 support
•          Network and systems administration
•          Database administration
•          Application and hardware support
•          Configuration management
•          Software maintenance and upgrades
•          IT infrastructure optimization
•          WAN/LAN operation support
•          Data backups