Services

Acquisition and Management
Application Administration
Application Strategy, Architecture and Planning
Asset Acquisition and Network Services Provisioning
Asset Management
Audit Support
Availability Management
Backup and Recovery
Capacity Management
Core Software Image Build and Deployment Services
Custom reporting and trending along with canned Reports
Daily Processing Support
Data Network Services Requirements
Data Security
Database Administration
Defect Tracking
-Deployment based on configurable network design and unique business needs
Design Specifications
Design/Engineering
Desk Side Technical Support
Documentation
Engineering
ETL Extraction/Transformation/Loading of data
Event/Incident Management
Exception Requests
Existing and legacy systems data conversions and instrument interfaces, data loading and sync
Fast cost efficient path to deploying across the enterprise
Firewall Management
Functional Application Support
Identity and Access Management
Implementation and Migration
Install, Moves, Adds, Changes, Deletes (IMACs)
Instrument Interfacing
Integration and Testing
IT Service Continuity and Disaster Recovery (DR)
Local single server deployment or global deployment available
Lower cost of ownership and risk
Maintenance Management
Monitoring, Reporting and Review Services
Network Monitoring and Reporting
Operations and Maintenance (O&M)
Performance Management
Physical Security
Planning and Analysis
Programming/Development
Project Management Services
QMSQC Deployment Activities
QMSQC Planning and Analysis
Quality Control (QC) Services
Recordkeeping Service Requirements
Remote Access
Remote Device and Software Management
Requirements Definition
Scripting/Ad Hoc Reporting
Security Compliance and Audit
Security Configuration Management
Security Equipment and Connectivity
Security Incident Management
Security Monitoring
Security Vulnerability and Risk Assessment
Self-Help Support
Service Catalog and Task Management
Service Level Monitoring and Reporting
Service Requests
Software Configuration Management
Storage and Data Management
Technical and End-User Support
Technology Refreshment and Replenishment
Training and Knowledge Transfer